Ishaanpay Private Limited
This Privacy Policy explains how Ishaanpay Private Limited, operating under the brand name IshaanPay, collects, uses, stores, shares, and protects personal information when you access or use the IshaanPay website, mobile application, and related digital services.
By accessing or using the Platform, you acknowledge that your information may be handled in accordance with this Privacy Policy.
This Privacy Policy applies to personal information collected through the IshaanPay website, the IshaanPay mobile application, account registration or onboarding, transactions initiated through the Platform, customer support interactions, grievance submissions, and service-related communications sent by IshaanPay.
This Privacy Policy does not automatically apply to third-party websites, applications, or services that may be linked to or integrated with the Platform, unless expressly stated otherwise.
Where Aadhaar-related information is involved, IshaanPay intends to handle such information only in accordance with applicable legal requirements and the operational model used for the relevant service.
We may collect personal information directly from you when you register, log in, submit forms, or use a service; when you initiate, complete, or attempt a transaction; when you contact support or submit a grievance; through your interaction with the website or app; from merchants, banks, billers, processors, or service partners where necessary for transaction handling or support; and through authorized onboarding, verification, or compliance workflows, where applicable.
We may use personal information to create and manage user accounts, provide and operate the Platform, process service requests and transactions, send confirmations and alerts, verify accounts or transactions, provide customer support and grievance handling, detect or prevent fraud, improve platform functionality, maintain internal records, and comply with legal, contractual, regulatory, tax, security, or partner-related requirements.
We may share personal information, where necessary and appropriate, with banks, billers, payment processors, merchants, travel partners, service partners, infrastructure or technology vendors, support or onboarding vendors, and legal, regulatory, governmental, judicial, or enforcement authorities where required by law.
IshaanPay does not sell personal information to third parties.
Certain services available on the Platform may be provided, processed, confirmed, fulfilled, or supported by Third-Party Providers. The Platform may also contain links to third-party websites or applications. IshaanPay is not responsible for the privacy practices, content, or security of such third-party platforms.
The Platform may use cookies and similar technologies to support essential website functionality, remember user preferences, improve navigation and performance, understand usage trends, strengthen platform security, and support analytics and service improvement.
If a separate Cookie Policy is published, it should be read together with this Privacy Policy.
We retain personal information for as long as reasonably necessary for operating the Platform, completing transactions, providing support, resolving disputes, maintaining records, complying with legal, regulatory, tax, contractual, or security obligations, and protecting our legitimate operational and legal interests.
We use reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction. However, no website, application, storage system, or internet-based transmission can be guaranteed to be completely secure.
Subject to applicable law and operational limitations, users may request correction of inaccurate information, update of account or profile details, clarification regarding how their information is used, and review of a privacy-related complaint or grievance.
The Platform is not intended for use by children who are not legally capable of entering into a binding arrangement under applicable law. We do not intentionally collect personal information from children in a manner inconsistent with applicable law.
We may update this Privacy Policy from time to time. The updated version will be published on the Platform with the revised effective date or last updated date. Your continued use of the Platform after such updates constitutes acknowledgment of the revised version.
Support Email: support@ishaanpay.com
Support Phone: +91 9494929543